OUR PRIVACY POLICY
B H S Kinetic Pte Ltd (BHS)
(hereinafter referred to as “we”, “us” or “our) recognizes the need for proper
management of personal information, and we handle such information in our
possession in accordance with the following principles:
PRIVACY
STATEMENT
By accessing our website, you
consent to the data collection and use practices described in this privacy
statement. These practices may be changed, but any changes will be posted and
will only apply to activities and information on a moving forward and not
retrospective basis.
You are encouraged to review
the privacy policy whenever you visit the site to make sure that you understand
how any personal information you provide will be used.
1. COLLECTION
OF INFORMATION
1.1 For the
purposes outlined in Clause 2., we may collect and process the following
information about you:
a) Information
you give us – information that you provide us (which may include your name,
address, email address, telephone number, credit card information and other
personal description) by filling in forms or by corresponding with us (by
phone, email or otherwise), for example:
(i) when you
register for an account with us
(ii) when you
report any problem to us
(iii)
when you use certain features
(iv)
when you request any support from us; or
(v) when you
complete any survey or questionnaire, we send you.
b) Information we
collect about you – information automatically collected when you visit www.bhs.global,
for example:
(i) technical
information, including the Internet protocol (IP) address used to connect your
computer to the Internet and your log-in information, browser type and version,
time zone setting, browser plug-in types and versions, operating system and
platform.
(ii) details of any
transactions, purchases and payments you made on our Site and in our App; and
(iii)
information about your visit, including the full Uniform
Resource Locators (URLs), clickstream to, through and from our site (including
date and time), products you viewed or searched for, page response times,
download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), methods used to
browse away from the page, and any phone number used to call our customer service
number.
c) Information we
receive from third parties – We work with third parties, and we may receive
information about you from them, for example, business partners,
sub-contractors in technical, payment and delivery services, advertising
networks, analytics providers, search information providers, or credit
reference agencies. We will notify you when we receive information about you
from them and the purposes for which we intend to use that information.
1.2 We only retain
personal data for so long as it is necessary. Data may be archived as long as
the purpose for which the data was used still exists.
2. USES MADE
OF THE INFORMATION
2.1 We use
information held about you for the following purposes:
a) providing,
improving and developing our services.
b) researching,
designing and launching new features or products.
c)
presenting content and information in the most effective manner
for you and for the device you use.
d)
providing you with alerts, updates, materials or information
about our services or other types of information that you requested or signed
up to;
e)
collecting overdue amounts.
f)
complying with laws and regulations applicable to us.
g)
responding or taking part in legal proceedings, including
seeking professional advice.
h)
for direct marketing purposes (please see further details in
Clause 2.2 below);
i)
communicating with you and responding to your questions or
requests; and
j) purposes
directly related or incidental to the above.
2.2 We intend to
use your personal data in direct marketing (i.e., offering or advertising
products or services by sending the relevant information directly to you). We
require your consent specifically for this purpose and you may opt out any
time. For the purpose of this clause:
a) the personal
data that may be used in direct marketing are those that you provide to us, or
we collect from you under Clause 1.1 above;
b) the type of
services or products that may be offered or advertised will be
c)
the relevant information may be sent to you by
d) you may opt
out any time by emailing info@bhs.global .
We will cease to send you marketing
information without charge.
3. DISCLOSURE
OF YOUR INFORMATION
We will keep your personal data
we hold confidential, but you agree we may provide information to:
a) any member of
our group, which means our subsidiaries, our ultimate holding company and its
subsidiaries, as defined in Section 5 of the Companies Act (Chapter 50);
b) personnel,
agents, advisers, auditors, contractors, financial institutions, and service
providers in connection with our operations or services (for example staff
engaged in the fulfilment of your order, the processing of your payment and the
provision of support services);
c)
our overseas offices, affiliates, business partners and
counterparts (on a need to-know basis only);
d)
persons under a duty of confidentiality to us;
e)
persons to whom we are required to make disclosure under
applicable laws and regulations or;
f)
actual or proposed transferees of our operations (or a
substantial part thereof).
4. COOKIES
4.1 Our Site uses
cookies to distinguish you from other users of the Site. This helps us to
provide you with a good experience when you browse our Site and also allows us
to improve our Site.
4.2
A cookie is a small file of letters and numbers that we store on
your browser or the hard drive of your computer if you agree to the use of
cookies. Cookies contain information that is transferred to your computer’s
hard drive.
4.3
We use persistent cookies and session cookies. A persistent
cookie stays in your browser and will be read by us when you return to our Site
or a partner site that uses our services. Session cookies only last for as long
as the session (usually the current visit to a website or a browser session).
4.4
We use the following cookies:
a)
Strictly necessary
cookies – These are cookies that are required for the operation of our Site.
They include, for example, cookies that enable you to log into secure areas of
our website, use a shopping cart or make use of e-billing services.
b)
Analytical/performance cookies – They allow us to recognize and
count the number of visitors and to see how visitors move around our Site when
they are using it. This helps us to improve the way our Site works, for
example, by ensuring that users are finding what they are looking for easily.
c) Functionality
cookies – These are used to recognize you when you return to our Site. This
enables us to personalize our content for you, greet you by your name and
remember your preferences (for example, your choice of language or region).
d)
Targeting cookies – These cookies record your visit to our Site,
the pages you have visited and the links you have followed. We will use this
information to make our Site and the information displayed on it more relevant
to your interests.
4.5
You can block cookies by activating the setting on your browser
that allows you to refuse the setting of all or some cookies. However, if you
do so, you may not be able to access all or parts of our Site.
4.6
We may use third-party web services on our Site. The service
providers that administer these services use technologies such as cookies
(which are likely to be analytical/performance cookies or targeting cookies),
web server logs and web beacons to help us analyse how visitors use our Site
and make the information displayed on it more relevant to your interests. The
information collected through these means {including IP addresses) is disclosed
to these service providers. These analytics services may use the data collected
to contextualize and personalize the marketing materials of their own
advertising network.
5. THIRD-PARTY
WEB SERVICES
We may use third-party web
services on our Site. The service providers that administer these services use
technologies such as cookies (which are likely to be analytical/performance
cookies or targeting cookies), web server logs and web beacons to help us
analyse how visitors use our Site and make the information displayed on it more
relevant to your interests. The information collected through these means (including
IP addresses) is disclosed to these service providers. These analytics services
may use the data collected to contextualize and personalize the marketing
materials of their own advertising network.
6. THIRD-PARTY
SITES
Our communication with you may
from time to time contain links to third-party websites over which we have no
control. If you follow a link to any of these websites, please note that they
have their own practices and policies. We encourage you to read the privacy
policies or statements of these websites understand your rights. We accept no
responsibility or liability for any practices of third-party websites.
7. SECURITY
7.1
All information you provide to us is stored on our secure
servers.
7.2
Any payment transactions will be encrypted using technology.
7.3
Where we have given you (or where you have chosen) a password
that enables you to access certain parts of the Site, you are responsible for
keeping this password confidential. We ask you not to share a password with
anyone.
7.4
We restrict access to personal information to our employees,
service providers and contractors on a strictly need-to-know basis and ensure
that those persons are subject to contractual confidentiality obligations.
7.5
We review our information collection, storage and processing
practices from time to time to guard against unauthorized access, processing or
use.
7.6
Please note, however, the transmission of information via the
Internet is not completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data transmitted to our
Site; any transmission is at your own risk.
8. DATA
TRANSFER
8.1 The data that
we collect from you may be transferred to, and stored at, a destination outside
Singapore. It may also be processed by persons referred to in Clause 3. above
whom operates outside Singapore.
8.2
By submitting your personal data you agree to this transfer,
storing or processing of data outside Singapore. We will take all steps
reasonably necessary to ensure that your data is treated securely in accordance
with this privacy policy.
9. YOUR RIGHTS
9.1 You have the
right to:
a) check whether
we hold personal data about you.
b)
access any personal data we hold about you; and
c)
require us to correct any inaccuracy or error in any personal
data we hold about you.
9.2 Any request
under Clause 9.1 may be subject to a small administrative fee to meet our cost
in processing your request.
10. CHANGES TO
OUR PRIVACY POLICY
We may amend this policy from
time to time by posting the updated policy on our Site. By continuing to use
after the changes come into effect means that you agree to be bound by the
revised policy.
11. CONTACT US
If you have any questions,
comments or requests regarding personal data, please address them to info@bhs.global.
