職位描述：現場服務工程師
職稱：現場服務工程師 – 半導體設備
工作地點：台灣（需支援區域性派遣）
雇用類型：全職
出差需求：根據專案需求需頻繁區域性／國際出差
部門：現場服務營運部
職務簡介
我們正在尋找一位積極主動、實作能力強的現場服務工程師，加入我們在台灣的半導體服務團隊。本職位在支援客戶方面扮演關鍵角色，負責於無塵室環境中安裝、拆除、測試並維護高科技設備，服務範圍遍及全球。您將成為一個全球團隊的一員，提供最先進的半導體解決方案。
主要職責
- 負責在客戶廠房進行半導體設備的現場安裝與拆卸。
- 根據作業流程與操作指引（WoWs）執行設備驗證與設定。
- 在安裝前進行設備的分類與清潔作業。
- 主動負責解決現場任務中的技術問題，確保系統性能與客戶滿意度。
- 遵循所有安全、無塵室規定以及客戶指定的作業規範，包括PIP政策。
- 清楚地向內部關係人與客戶團隊報告專案進度與狀態。
- 配合管理層指派的其他現場服務作業或改善計畫。
- 主動提出流程優化與技術改進方案，貢獻持續改善的努力。
職位要求
學歷與經歷：
- 電機、機械、機電工程或其他相關技術領域之大專或大學學歷。
- 具有1年以上半導體或精密設備產業現場服務、設備安裝或維護經驗者優先。
- 亦歡迎具備良好技術潛力並樂於出差之應屆畢業生投遞。
技術能力：
- 熟悉機械組裝、電氣整合與故障排除技巧。
- 了解無塵室操作與靜電防護（ESD）安全規範。
- 能閱讀技術圖面並依據詳細流程執行作業。
軟技能：
- 具備以服務為導向的心態，注重客戶需求並展現出高度的專業素養。
- 具備優秀的中英文溝通能力（口語與書寫皆佳）。
- 積極主動、適應力強，能在快節奏、多元文化的環境中承受壓力並良好表現。
- 具備團隊合作精神，責任感強，並能主動積極地完成
Job Description - Field Service Engineer
Job Title: Field Service Engineer – Semiconductor Equipment
Location: Taiwan (with regional deployment )
Employment Type: Full-Time
Travel Requirement: Frequent regional/international travel based on project needs
Department: Field Service Operations
Introduction to the Job
We are seeking a highly motivated and hands-on Field Service Engineer to join our semiconductor service team in Taiwan. This position plays a critical role in supporting our customers by installing, deinstalling, qualifying, and servicing high-tech equipment in cleanroom environments across the region. You will be part of a global team delivering cutting-edge solutions for the semiconductor industry.
Key Responsibilities
- Perform on-site installation and de-installation of semiconductor equipment at customer facilities worldwide.
- Execute tool qualification and configuration according to operational procedures and work instructions (WoWs).
- Manage tool sorting and cleaning activities prior to installation.
- Take proactive ownership in resolving technical issues during field assignments to ensure system performance and customer satisfaction.
- Ensure daily compliance with all safety, cleanroom, and customer-specific protocols, including PIP policies.
- Maintain clear communication and status reporting on project progress to internal stakeholders and customer teams.
- Support additional field service operations or improvement initiatives as assigned by management.
- Contribute to continuous improvement efforts by identifying process enhancements and technical solutions.
Requirements
Education & Experience:
- Diploma or Bachelor’s Degree in Electrical, Mechanical, Mechatronics Engineering, or related technical field.
- 2+ years of hands-on experience in field service, equipment installation, or maintenance within the semiconductor or precision equipment industry.
- Fresh graduates with strong technical aptitude and willingness to travel will also be considered.
Technical Skills:
- Strong understanding of mechanical assembly, electrical integration, and troubleshooting techniques.
- Familiarity with cleanroom operations and ESD safety protocols.
- Ability to interpret technical drawings and follow detailed procedures.
Soft Skills:
- Service-minded with strong customer focus and professionalism.
- Excellent communication skills in Mandarin and English (spoken and written).
- Proactive, adaptable, and able to perform under pressure in a fast-paced, multicultural environment.
- Team player with a high sense of responsibility and initiative.